OTV SENSING · WEBSITE INFORMATION

Privacy Policy

Last updated: October 25, 2026

This policy applies to otvsensing.com and inquiries received through this website. OTV Sensing operates from Suzhou, China. For privacy questions or requests, contact thomas@otvsensing.com.

1. Information we collect

• Inquiries and correspondence. Our contact form requests your name, email address, subject and message. If you provide a company name, phone number, drawings, application requirements or other project details in your correspondence, we also receive that information. Please avoid sending personal information that is unnecessary for your request.
• Website activity and technical information. Our website and service providers may process your IP address, browser and device information, pages visited, referring pages, approximate location derived from technical information, cookie identifiers and interactions such as inquiry submissions or ad referrals.
• Accounts, transactions and public contributions, where used. If you create an account, place an order or submit a product review, information may include account details, billing and delivery information, order records and the content you submit. Information you choose to publish in a review may be visible to others. Payment processing is handled through the payment service available at checkout; please do not send payment card details through our inquiry form.

2. How we use information

We use relevant information to respond to questions, assess product requirements, prepare quotations, provide engineering and customer support, manage orders and business relationships, maintain website security and functionality, and meet applicable legal obligations. We also use website analytics and advertising measurement to understand which content and campaigns bring relevant visitors and inquiries.

Where a data protection law requires a legal basis, the basis depends on the activity: taking steps at your request before a contract or performing a contract; meeting legal obligations; legitimate interests such as responding to business inquiries and securing our website, subject to applicable safeguards; or consent where required, including for certain cookies or marketing activities. You may withdraw consent where processing relies on it.

3. Cookies, analytics and advertising measurement

Cookies and similar technologies help the website operate, remember sessions, understand visitor activity and measure advertising results. The cookies you encounter depend on the pages and features you use, your browser settings and the services loaded.

Google services. This website uses Google Analytics and Google Ads conversion measurement. Google tags may send information such as page URLs, device and browser details, IP addresses, cookie identifiers and conversion events to Google. Processing and any advertising personalization depend on the services, consent signals and settings involved. See how Google uses information from partner sites and Google’s Privacy Policy.

Your controls. You can review, delete or block cookies using your browser settings. Blocking some cookies may affect forms, account sessions or cart features. You can also review Google advertising controls and the Google Analytics opt-out browser add-on. These tools have different scopes and do not necessarily stop all data collection. A link to this policy does not itself constitute consent to non-essential cookies.

Cookie lifetimes vary by provider and configuration. For further information about services used by the website, see Automattic’s cookie information and WooCommerce’s cookie documentation.

4. Service providers and other disclosures

Relevant information may be processed by providers supporting website hosting, security, email delivery, inquiry management, analytics and advertising measurement. Google processes information in connection with its services; Automattic / Jetpack and WooCommerce features may also process information depending on the functions used. Payment providers process transaction information if you choose an available payment service.

We may share information with professional advisers or authorities when required by law or reasonably necessary to establish, exercise or defend legal rights. If a business reorganization affects information we hold, applicable privacy obligations will continue to apply. Links to external websites and messaging platforms take you to services governed by their own privacy policies.

5. Retention and security

We retain inquiry and business information for as long as needed to handle your request, provide ongoing support, maintain relevant business records and satisfy applicable legal requirements. Retention depends on the nature of the relationship, the information involved and any legal or dispute-resolution needs. Technical logs, cookie data and analytics information are also subject to the relevant service settings and provider retention practices.

We use reasonable technical and organizational measures to protect information against unauthorized access, loss and misuse. No website, email system or internet transmission can be guaranteed completely secure.

6. International processing

We serve customers internationally. Information submitted to OTV Sensing may be accessed or processed in China and in countries where our service providers operate. Data protection rules may differ from those in your country. Where transfer requirements apply, the relevant processing must be assessed under those requirements and appropriate safeguards used where required.

7. Your choices and privacy rights

Depending on your location and the law that applies, you may have rights to request access to, correction or deletion of personal information; restrict or object to certain processing; request portability; or withdraw consent. Some requests are subject to legal limits, including obligations to retain business records. You may also have the right to complain to a competent data protection authority.

Email us with enough information to identify your request. We may ask for proportionate information to verify your identity before responding. Please do not send identity documents unless we request them through an appropriate channel. To stop receiving optional marketing communications, use any unsubscribe option provided or contact us directly.

8. Children

This website is intended for business and engineering audiences. We do not knowingly request personal information from children. If you believe a child has provided information to us, please contact us so we can review and address it.

9. Changes to this policy

We may update this policy when our website, services or privacy practices change. The date at the top shows the latest revision. Material changes will be communicated as required by applicable law.